Customer Testimonials
Excellent service, customer service was great. The service advisor was able to answer all my questions.
Excellent, thorough visit and outstanding customer service! Yesenia Gonzales assisted me and was super knowledgeable and helpful. The kind porter (didn’t catch his name) was so nice and professional driving me to the mall to kill time. Went in for a car detail in my Fiat and they did an inspection finding a faulty battery and quickly changed it. Oil change, engine detail, my eight year old car flew out of there like it was brand new! This place is great and worth the drive for service and sales.
Always cheerful and helpful without doing unnecessary things . Always quick service and a car wash to boot!
Every worker in Autobarn deserves a raise. I have always received the best service! You all serve the public with kindness, respect, and diligence to get to job correct and complete in a timely manner.
very good service provided by dealership & service advisor Vibian so I am very thankful to whole team
Yesenia Gonzalez and Kenneth Moore went above and beyond to help me. They not only provided excellent customer service, they were genuinely kind people who made my unfortunate car situation more manageable.
I was helped very promptly and was even taken back and forth from my appointment
Great fast service. Was in and out less than an hour. Car was clean. Best place to take your car
Yesenia Gonzalez was knowledgeable, communicated often, and provided great customer service. Our service was done in a day.
I learned more from the owner Sam in 10 minutes then in all my internet research and talking to other dealers. His passion for finding the right cars for people is what makes him so successful, and this carries on to his staff. Best used car buying experience I've ever had, and greatly appreciated.
The staff is very friendly and informative, Yesenia Gonzalez was able to answer every question I had.
They were able to fix my car as quickly as possible and able to fix the problem
Well organized facility that is clean and provides coffee, water and snacks while you wait. The staff is friendly and attentive.
I was very satisfied with the service that was performed on my vehicle. Ryan Luu and Kadia provided great customer service. While working on my vehicle, Kadia found an issue. He and Ryan worked together to explain the issue and resolution thoroughly with me. I was satisfied with the work completed and the estimated wait time was a lot faster than anticipated. Thank you again.
The staff at The Autobahn Nissan dealership are always very courteous and helpful. Yessenia Gonzalez is usually the one that helps me on our maintenance visits and she’s amazing
Everyone who works here is incredibly helpful and kind. I would recommend this to anyone
Can’t say enough good things about Autobarn Nissan. They tended to me and all of my car needs with care, concern and compassion. They did not try to rip me off and were honest about what needed to be done ASAP vs what could wait a bit. Yessina was so helpful and kind in helping me navigate all my options and I look forward to servicing my car here again in the future. Thank you!
Ryan L. was my advisor - always a great experience. waiting rooms always clean and stocked with snacks and beverages. I only bring my Rogue here, they have always gotten the job done right no matter what I need. The price point is great too, if you want the job done right and on point customer bring your Nissan here(or whatever make it is).
I love the excellent customer service provided by the service center team. I like to give a particular shout out to Ryan. He's a consummate professional.
The place is clean and their staffs are friendly and very accommodating, services are very satisfactory.
The people were nice, helpful and made a stressful situation (for me) a lot less stressful. I would recommend this dealership to friends.
Kenneth was great really helpful and understanding as well as extremely informed! I was kept well informed about time changes and expected future services. Scheduling was easy and quick.
Muy amables y muy satisfactoria la visita me ayudaron en todo lo que nesecitabamos para salir con el carro deseado
The service department was clean and inviting. Dan Drescher was very professional and kept me informed every step of the way. I am confident my car was serviced properly. Additionally the customer waiting area experience exuded hospitality.
Very good customer service I would recommend this Dealership if your looking for a vehicle this makes my 8th vehicle I have bought from here and I tell you there service is better every time
Bogdan Serb was very helpful and knowledgeable. They did not follow you around trying to make a sale. They allowed you to look around and take your time.
They got me great finance rate of 2.99%, they let me inspect the undercoating job, they were very thorough in explaining all the truck’s features.
Very easy process, not the old car buying dance. Eric and Bogdan were both helpful. Eric explained everything I needed to know about the car. And Lou(?) in finance was great as well. The Sport is just a lovely, perfect car for me. And (BONUS) I got a CD player! I'm in heaven!!!
Mauricio and Dan took such great care of us! They were friendly, attentive, and I would definitely come back in the future if I want to do business with them again.
Terrific, courteous service. Yessenia Gonzalez was extremely knowledgeable in explaining various areas of service needed or not needed for my vehicle. The only minor hiccup was your waiting room magazine selection...it really needs an upgrade.
I had such a wonderful experience at the dealership working with Mauricio and Jim getting my Altima. I was interested in a vehicle and inquired online and got a response quickly and a personalized video of the car as well. The whole process was simple and painless. Highly recommend
Mauricio Rubio, was the salesperson who assisted me. I found him extraordinarily informative, personable and interested in helping me find a vehicle, at a great price. I felt right at home and knew that the dealership was sincerely looking out for my best interests. I will be back. It was my pleasure doing business with Mauricio and the dealership.
Everyone I dealt with was helpful, knowledgeable and willing to go the extra mile to make my car buying experience as easy and as positive as possible.
Vince and Yessenia worked great as a Team! Customer Service was great on both ends. I really appreciated the excellent help both of you provided. Keep doing what you're doing!
Our sales consultant, Bogdan Serb was professional, kind and honest and no pressure to buy. Gave me OTD price without markup. He is patient with us during selection. At the finance, it was pretty straight forward and without pressure to buy service and maintenance contracts.
This location was a lifesaver for me when I had some serious car issues and I was over twenty miles from home!! Staff was great and the facility is nice!! Vince Jimenez helped me through my experience and even updated me after his shift had ended.! Vince has fantastic customer service and a great personality and people skills!! The manager was a lot of help and staff were helpful. Feeling Thankful
We had a wonderful experience, our salesperson, Joey Youseph was pleasant and not pushy. He was very knowledgeable and honest with us and allowed us to make a decision to purchase without feeling pressured. He helped move the transaction along quickly and without a hassle. Highly recommend Joey!
Yessenia provided excellent service with a short wait period for an oil change. There is a comfortable waiting room and no hassles.
Professional, knowledgeable, fun, personable Jim Martinez, Ashley Moreno, Collin, Adam Vogt, I rate them 10
It took 2 hrs.to finish my car. I expected about 2 hrs. Friendly office workers.
Yessenia got me right in very nice young lady patient sent me a text w the option to pay I didn’t see it til it was too late great feature she still checked my out
The people I worked with were very professional, courteous, and did not push for a sale. They worked with me to find what I wanted and within my budget. I worked with Ashley Moreno who was very attentive and easy to work with.
Excelente service we got all the information we wanted and we walked out with a great deal and the car we wanted thanks to Mauricio R.
Dan Drescher and Richard Fisher are the best! Top notch organization. Start to finish was very smooth
I am a returning customer who has had a bad service experience here before. This time, I worked with Vincent Jimenez and thanks to his excellent service and people skills, I will be back for any and all service needs. Vincent deserves all praise for his way of handling himself and the service he provided. It was a pleasure!
Excelente service from Mauricio, helped us with everything in our visit. 5 stars! Thanks to him we got the car we wanted!
My experience at Autobarn Nissan of Evanston was great. I called in the morning and made an appointment for the afternoon. The car I saw online was unfortunately sold the previous day, but Bogdan Serb was able to find another vehicle that matched my needs even better than the first. We took it for a test drive and I immidiately knew I wanted to commit to that car. We started the buying process, and after a few hours and many signed papers, I was able to drive off the lot with my brand new Nissan Altima. I appreciate Bogdan for ...
Excellent service the salesman was great it was easy to purchase a car with no hassle at all
Ashley Moreno and Vince Jimenez were customer-focused and team-oriented; they were patient, knowledgeable, and considerate. I went in to sit in a car before doing more research, not expecting to buy for a couple months. Ended up liking the Kicks which I hadn't thought of trying until Vince suggested it. I researched and came back a week later, when Ashley showed me a Kicks that had all the features that I wanted, and my family liked the color. Happily drove away a couple hours later in my new Kicks.
The customer service that I received from start to finish was impeccable. They handle my transportation needs while my vehicle was being repaired. They kept me up to date on my vehicle process. Pricing was very transparent. I have not one complaint. I would like to thank the service manager Joe Hass, Yessenia Gonzalez and Dwight Wedderburn. You have gained a long term customer.
Vince Jimenez was great. Bought my Red 2022 Nissan Kicks with a true minimum of hassle.
Vince Jimenez at Autobarn Nissan of Evanston made purchasing our new Nissan 2022 Leaf S Plus very easy. He was helpful and patient from start to finish. We were able to quickly agree on a fair price. It's great to find a salesperson with knowledge and integrity. The manager was easy-going, and the finance manager was also really nice. I'd not purchased a car in 23 years, and I was pleasantly surprised; there was no pressure, and it was a good experience! Their new service center is also beautiful. I look forward to seeing Vince again, and even going in ...
Long wait for service, but that's to be expected. Good communication from mechanic and comfortable waiting area.
Just Purchased a New 2022 Nissan Sentra SR for Autobarn Nissan of Evanston. Too bad you only allow 5 Stars, I would give them 10 stars if I could. Very easy and honest to work with. Bogdon Serb was our salesman, Jim Martinez was the Sales Manager and Casey was in Finanance Everything went very smooth. It started with a phone call about price, we agreed on a price and when we arrived, they were true to there word and everything from there went smoothly and there were no tricks or extra charges. Just a straight honest dealership and would send anyone interested ...
Excellent buying experience, honest and pressure free! Worked with Mauricio Rubio and Robert Hamilton, both are exceptional
I had a great experience at the autobarn Nissan. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.
Very helpful and work done correctly and quickly.I will be happy to return when needed
Great place to do business with. No pressure at all from the salesman. Mr. Eric Fragassi is exceptional seller with outstanding professional manners and attitude. After all, from my experience from other dealers not many sellers selling like Eric Fragassi and making the purchase of a new car wonderful experience.
Joe greeted me on arrival. Young lady cashed me out. I utilized your automated additional service recommendation. My Florida dealer utilizes a visual walk thru of the tech multi point check which I think is very effective in reinforces the recommendations. I am satisfied with service at Autobarn and would consider purchasing a new car from Autobarn.
Every one was very helpful and timely. Would recommend to others looking for a good used vehicle
Ryan did a good job of keep me informed of my car's status in time.
Alex was awesome 😎 No pressure! Excellent Service! He was courteous! Keep up the great service!
Ryan was awesome! All the staff were very very helpful and the complimentary shuttle service was very helpful
The service on my Nissan was great -- the staff was friendly, knowledgeable, and trustworthy, as always!
Great customer service. Ryan did a great job of keeping me informed of my vehicle's status as well!
Clear communication of what needed to be done and why. Also applied all possible discounts to be competitive.
Ryan was a great help to getting the work done on my car! Thanks Ryan for all your help!
The service department kept me informed every step of the process. They explained the results of the inspection and costs. Repairs were completed in a timely manner.
Great experience! Friendly staff. Everyone was helpful, and answered all my questions. I have no complaints.
Purchased yet another car from them...they made the process easy and convenient, as always
Everyone involved paid attention to what I wanted and went above and beyond to ensure I got it. Alejandro and Robert were the best! They made this purchase stress/ haggle free!
very good service and very competent salesman manager very nice place and all people was nice
Alejandro Atunez & Robert Hamilton were, by far, the best I've EVER dealt with when purchasing a car. They both went above and beyond to ensure I got what I wanted, and that I got the best deal! I will never shop with anyone else again when I purchase others cars for me and my family! They surpassed all of my expectations and made this a "haggle-free" experience! I will tell all my friends/family about my experience!
Great services and always let me know what I needed to fix next on my car. Sometimes my days are busy , but they always call me to let me know my oil change is due and any other things needs to be fixes.
Clean new facility. Friendly courteous experienced service. Provides coffee water and snack in their spacious waiting room.
Great service! Staff does a great job of alerting me of immediate needs vs. items that will need to be serviced in the near future. Really helps with budgeting!
Great costumer service, Mauricio is the best. Thank you for you help. See you next time.
Professional service. Excellent communication throughout by service advisor Tomy. We have all service completed at Autobarn.
friendly services was great nice people to deal with the cadillac i brought was very clean will tell friends and family members some day will be going back
As usual, Tomy provided stellar, top-notch, customer service. He is amazing! Additionally, the mechanics were phenomenal, both with the diagnostic and the work.
Tire went flat as I parked at work. Needed an appointment for new tire after 3:00 pm. They squeezed me in for 3:30 and I was out by 4:45pm. I was very pleased with their accommodation for me and the end result!
The service was good. The reps were friendly. The waiting room is nice. Very informative With work done on car.
Tomy and Yesenia did take terrific job of helping me with an ongoing issue that other Nissan dealerships either couldn’t or wouldn’t help me with. They’ve totally won me over!
My visit to the Autobarn Nissan of Evanston was great. The services performed on my Nissan Maxima took less than the two hours that was advertised, so I was very happy with that because I had to get to work which was an hour away, also very impressed with the courtesy driver that was provided that took me to get something to eat. I would definitely used this service center again.
The staff was very friendly and helpful. they answered all of our questions. The service was quick
The associate who checked me in and out was great. However, the appointment took way too long. Thank you so much. Will continue to have my car serviced with you.
My family and I had a great experience buying a car at Autobarn Nissan. My 9 year old son had a blast playing their basketball machine and he did not mind waiting for us while we were negotiating a purchase. Our sales person, Ahmad Garner was very helpful, attentive to our needs, and he was not the pushy type. I will recommend friends looking for a car to visit the Autobarn Nissan Team.
We live 7.5 hours away and probably will never return to this dealership, but they were fantastic. I wish this dealership was in Clarksville, TN. They made the process easy and quick which is what we were wanting. They had the exact car we’d been looking for for months and decided to make the drive to Chicago to get it. This dealership is fantastic and Alex was awesome. We just wished it was closer.
The entire staff worked as a team. Rubio was dedicated to giving me great service. He has actually called me to thank me for shopping Nissan and to make sure I am happy with the new Rogue .
Everything was very good. They communicated very well and met my expectations.
I totally recommend! I worked with Eric and he helped me to get a great deal, made the paperwork much easier and is always available to help, guide and answer all my questions!
They did a great job and will give some suggestions. We can leave the car there for repairs, until the repairs are completed, they call us to go back.
THE SERVICE WRITERS TOOK MY CAR PROMPTLY. THEY FIXED THE PROBLEM AND RETURNED THE CAR WASHED CLEAN. IT DID NOT TAKE LONGER THAN I EXPECTED.
Excellent customer service and good clean facility. I always come here to purchase my new nissan cars and service my nissan cars. Loyal Nissan customer.
Great experience without the hassle of talking them out of doing work that I don't need. Looking forward to coming back in a few miles.